Returns & Refunds
Return Policy
Due to the intricate details and hand-crafted nature of our couture pieces, we generally do not accept returns. Returns are only accepted if you received an incorrect, defective, or a damaged product. In such scenarios, you must raise a return request within 48 hours of delivery.
Exchange Policy
Exchanges for size issues can be done for ready-to-wear items within 7 days of delivery. Customized or made-to-measure orders cannot be exchanged or returned. Items must be unworn, unused, unwashed, and with all original tags intact.
Refund Process
Once your return is received and inspected by our quality assurance team, we will notify you of the approval or rejection of your refund. Approved refunds for online payments will be processed back to the original method of payment through Razorpay or the relevant payment provider within 7-10 business days. The actual credit timeline may vary depending on your bank, card issuer, UPI app, or payment instrument. Shipping costs are non-refundable.
Failed or Duplicate Payments
If your account is debited but the order is not confirmed, please contact us at admin@dwomen.in with the payment reference and registered email or mobile number. After verification with Razorpay and our order records, eligible failed or duplicate payments will be refunded to the original payment method.