Privacy Policy
Information We Collect
When you browse, create an account, place an order, or contact D'WOMEN, we may collect your name, email address, mobile number, billing address, shipping address, order details, payment status, and customer support communication. We use this information to create and manage your account, process purchases, deliver products, send order updates, prevent fraud, and provide customer service.
Payments
Online payments on our website are processed through Razorpay, a secure third-party payment gateway. We do not store your complete card number, CVV, UPI PIN, net banking password, or other sensitive payment credentials on our servers. Razorpay may collect and process payment information according to its own privacy and security policies to complete the transaction.
Data Protection & Sharing
We use reasonable technical and organizational safeguards to protect your personal data. Your information is shared only with service providers required to operate the store, including payment gateways, shipping partners, technology providers, and support tools. We do not sell your personal information to third parties.
Cookies
Our website uses cookies to enhance your shopping experience, such as to remember the items in your cart, understand and save your preferences for future visits, and compile aggregate data about site traffic.
Refunds & Transaction Records
If a refund is approved under our Returns, Refunds, or Cancellation Policy, it will be processed to the original payment method through Razorpay or the relevant payment provider. We retain order and transaction records as required for accounting, tax, fraud prevention, dispute resolution, and legal compliance.
Contact
For privacy, payment, refund, or order-related questions, contact us at admin@dwomen.in.